Delivery & Returns
We aim to arrange delivery of all artworks that have been ordered from our website as soon as possible, following payment in full. However, delivery times do vary according to the size and weight of the item. If you need to arrange a delivery urgently please call us on +44 (0) 1423 562659 so we can help.
Original artworks (framed or unframed) will usually be sent flat-packed. Prints may be sent either flat packed or rolled in hardboard tubes.
All artwork must be paid in full before delivery can be arranged. Once payment has been received we will arrange delivery and advise you when the artwork was sent out.
FOR DELIVERIES IN THE UK AND EUROPE:
We usually use either Royal Mail, Parcelforce or ParcelsToGo services for sending out artworks. All of our items are tracked and must be signed-for on delivery.
Prices for P&P using these services are from:
Up to and including 1kg £11.75
Up to 2kg £18.00
Up to 5kg £20.00
Up to 10kg £22.00
If you would prefer to arrange for a delivery to be guaranteed on a specific day, please contact us for costs. For UK deliveries only we can quote for and arrange a door-to-door courier service.
Watermark Gallery is happy to arrange international deliveries for any unframed artworks that are under 2kg in weight that do not exceed 45cm (length) x 35cm (width) x 16cm (depth).
To keep shipping costs to a minimum, international orders are not usually mounted or framed.
All international deliveries are sent by Royal Mail [International Tracked Service].
Prices for P&P using this service are currently from:
Up to 0.5kg £18.00
Up to 1kg £23.50
Up to 1.5kg £27.00
Up to 2kg £35.00
Please note that any duty payable on artworks would have to be paid by the customer on delivery.
Quite often customers are keen to see an artwork, or try it in situ, before committing to buying it. In this instance we ask for payment to be made in full before sending the artwork out. In the event that a customer is not entirely satisfied with a purchase from Watermark Gallery, we offer a full money back guarantee on all artwork for all returns received within 14 days. Returns will only be accepted for items that are sent back in the condition to which they were received and the original packaging.