Terms & Conditions
Terms & Conditions
Pricing. The selling price of an artwork is usually inclusive of mounting using acid-free mount-board. Our prices always include VAT.
Dimensions. The dimensions stated on this website are given in centimetres (height x width). Depending on whether the item is unframed or framed we state either the size of the image or outer frame dimensions.
Mounting. Watermark Gallery uses 100% cotton, acid-free mountboard for all original artworks, unless stated otherwise.
Framing and glazing. Framing and glazing is not necessarily included in the standard Watermark Gallery list price. However, mounting and framing can all be arranged in-house and we will be happy to advise on appropriate moulding options, to museum standards. We can also order and fit these for you. We use Tru-Vue Conservation-Clear, ultra-violet glass for many artworks that have been framed by Watermark Gallery. We can check the type of glass used by artist’s who frame their own works. Any additional costs for framing and glazing would need to be paid for in full before the order is confirmed.
Prints. Our limited edition, digital archival (or giclee) prints are posted out either flat packed or rolled in cardboard tubes, with acid-free tissue, unless you would like your print mounted or framed. Where we offer limited edition, high-quality reproductions of an artist’s works, they will be signed and numbered by the artist. We can provide authentication certificates free of charge, on request.
Delivery. A charge is made to cover postage and packing costs and is dependent on the weight and size of each item, once it is fully wrapped. We aim to ship all artworks within five working days. Read more about delivery and returns
Returns and cancellation. We offer a full money back guarantee on all artwork. If you are not fully satisfied with your purchase you can return it to us within 14 days, in the condition in which it was received, for a full refund.
Methods of payment. We can accept payment for artworks in full using our secure payment systems. In our gallery we use izettle, which accepts all major debit and credit cards. We also accept cash in our gallery. Our website uses both Stripe and Paypal. This gives the option to pay by debit card and all major credit card, including American Express. Unfortunately, we cannot accept cheque or cash for online orders and we are unable to accept payments over the phone.